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300 gallon still waiting for

509 Views 8 Replies 8 Participants Last post by  Lan C
I did something last night and I wanted everyones opinion on. As some of you know I've been waiting for my 300 gallon acrylic flatback hex since earlier this year. The first company took 9wks and made the flatback hex with seams in the front panel. And then said it would cost double to make it that way. That was back in May. The new copany gave the LFS a qoute on May26 for a tank with no seams in the front panel, so I oked that. Five weeks later I asked where is my tank, LFS ttried calling the company and couldn't get ahold of them. So they gave me the # and I tried and finally got them. Their excuse was they couldn't read the credit card # on the fax but they never called the LFS about it. So now the tanks was going to take another 3wks to build. The deadline was a week and half ago.Long story short, I told the LFS last night if I don't get me tank in a week, I want my money back. I thought I've been very patient and civil about this. I know it's not the LFS's fault, but I think I've waited longer than I should have. I just wanted everyones opinion. If this is in the wrong forum please move it. Thanks for letting me vent.

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I think your LFS is partly responsible. Not for the delay but not keeping you informed. That's a big investment. They know that you need to stock the tank too. You need to be happy with them.

They should have called themselves. That’s BS that they couldn't get a hold of them. If you could, they could.
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