You are very patient, would have canceled the order the moment a company said that they could'nt read the cc#'s. Not being able to read a order and not saying anything to the company that sent you the business is no excuse. Only problem is you are still out a tank that should be cycling by now. Sorry you are having this problem I bet if you inquired here, there would be a vendor or 2 on our site that would be happy to help get your tank made. I would expect it to take about 6 to 10 weeks, I use this reference because we are looking for a new tank and that is what most company's are telling us it takes to make a custom tank. Good luck getting it done and please post some pics once you have it up and running.