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300 gallon still waiting for

509 Views 8 Replies 8 Participants Last post by  Lan C
I did something last night and I wanted everyones opinion on. As some of you know I've been waiting for my 300 gallon acrylic flatback hex since earlier this year. The first company took 9wks and made the flatback hex with seams in the front panel. And then said it would cost double to make it that way. That was back in May. The new copany gave the LFS a qoute on May26 for a tank with no seams in the front panel, so I oked that. Five weeks later I asked where is my tank, LFS ttried calling the company and couldn't get ahold of them. So they gave me the # and I tried and finally got them. Their excuse was they couldn't read the credit card # on the fax but they never called the LFS about it. So now the tanks was going to take another 3wks to build. The deadline was a week and half ago.Long story short, I told the LFS last night if I don't get me tank in a week, I want my money back. I thought I've been very patient and civil about this. I know it's not the LFS's fault, but I think I've waited longer than I should have. I just wanted everyones opinion. If this is in the wrong forum please move it. Thanks for letting me vent.

Bob
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You are very patient, would have canceled the order the moment a company said that they could'nt read the cc#'s. Not being able to read a order and not saying anything to the company that sent you the business is no excuse. Only problem is you are still out a tank that should be cycling by now. Sorry you are having this problem I bet if you inquired here, there would be a vendor or 2 on our site that would be happy to help get your tank made. I would expect it to take about 6 to 10 weeks, I use this reference because we are looking for a new tank and that is what most company's are telling us it takes to make a custom tank. Good luck getting it done and please post some pics once you have it up and running.
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