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300 gallon still waiting for

506 Views 8 Replies 8 Participants Last post by  Lan C
I did something last night and I wanted everyones opinion on. As some of you know I've been waiting for my 300 gallon acrylic flatback hex since earlier this year. The first company took 9wks and made the flatback hex with seams in the front panel. And then said it would cost double to make it that way. That was back in May. The new copany gave the LFS a qoute on May26 for a tank with no seams in the front panel, so I oked that. Five weeks later I asked where is my tank, LFS ttried calling the company and couldn't get ahold of them. So they gave me the # and I tried and finally got them. Their excuse was they couldn't read the credit card # on the fax but they never called the LFS about it. So now the tanks was going to take another 3wks to build. The deadline was a week and half ago.Long story short, I told the LFS last night if I don't get me tank in a week, I want my money back. I thought I've been very patient and civil about this. I know it's not the LFS's fault, but I think I've waited longer than I should have. I just wanted everyones opinion. If this is in the wrong forum please move it. Thanks for letting me vent.

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Dont blame you a bit-I would have had my money back a long time ago. I know its not the LFS fault-but-they should have been checking on this and dealt with it as soon as it was due the first time. I believe the "cant read the CC#" was just an excuse also.
And if they cant read the CC# then who's got your money?
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