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Discussion Starter · #1 ·
I disconnected my Apex controller for a month while moving my tank around and now Im trying to reconnect it the way it was working before(with the same settings) its not working. Im a bit confused, I using a netgear 3700.
When I access the router, every once in a while when I click view attached devices I can see the address for the apex but only once in a while. I can ping the address from .cmd at any time, I've tried to log into the APEX through a wired connection(when the Apex device shows up on the router) and nothing happens.
All information on the apex display screen match my information. Is there something I have missed?? I can't even get the apex to work with DHCP mode on. I can get the apex to talk to the router and the router does assign a IP but the apex only stays connected for about a min. It will show up on the router attached device list for the first time I view it but not the second, third, ect.... but i can still ping it from .cmd????

Another route, I just set the apex to DHCP off, resest it, new Ip 192.168.1.210, New Ip can be pinged from cmd prompt, but doesn't show up on my router nor can I access my apex through web.??

I have played around with reserved Ip, static and port forwarding options in the router without any luck. I haven't had the chance to upload the new software for the apex yet, still running4.04 -2B11. I have downloaded it to my computer but need a working network line to communicate first.

If anyone could help me out it would be greatly appreciated!!

Thanks,

Jason
 

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I disconnected my Apex controller for a month while moving my tank around and now Im trying to reconnect it the way it was working before(with the same settings) its not working. Im a bit confused, I using a netgear 3700.
When I access the router, every once in a while when I click view attached devices I can see the address for the apex but only once in a while. I can ping the address from .cmd at any time, I've tried to log into the APEX through a wired connection(when the Apex device shows up on the router) and nothing happens.
All information on the apex display screen match my information. Is there something I have missed?? I can't even get the apex to work with DHCP mode on. I can get the apex to talk to the router and the router does assign a IP but the apex only stays connected for about a min. It will show up on the router attached device list for the first time I view it but not the second, third, ect.... but i can still ping it from .cmd????

Another route, I just set the apex to DHCP off, resest it, new Ip 192.168.1.210, New Ip can be pinged from cmd prompt, but doesn't show up on my router nor can I access my apex through web.??

I have played around with reserved Ip, static and port forwarding options in the router without any luck. I haven't had the chance to upload the new software for the apex yet, still running4.04 -2B11. I have downloaded it to my computer but need a working network line to communicate first.

If anyone could help me out it would be greatly appreciated!!

Thanks,

Jason
Clear your ARP. you can do this by going to CMD and run the following command -

arp -d *
 

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Discussion Starter · #3 ·
I ran the arp command and this is what the response was,

the ARP entry deletion failed: The requested operation requires elevation
 

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Discussion Starter · #5 ·
I ran that as admin, not sure if anything should have popped up but nothing did. after sending that command, I refreshed my router attached device list and apex did not show up, I then reset the apex, Apex back up and info all the same, check router again and nothing, tried to log into apex through web, no connection but I can still ping the IP address of the apex 192.168.1.210??
 

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Discussion Starter · #6 ·
I just logged into the apex with a computer on my home network using telnet but I cannot access the apex through the web using 192.168.1.210, or 192.168.1.210:80 or http://apex/. There has to be something Im overlooking here! Help, Please.:help:
 

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Discussion Starter · #7 ·
As of right now, I believe that I have found a fix. If I cannot log into my apex tomorrow I will continue the thread. For now this what I did to get this far;

I had to download the new software apex 4.11 from neptunes support page, directly connect to the apex following the steps on the unofficial new user guide,Then following the directions in the firmware update I was able to update to version 4.11 and update the web pages, updated all modules from the display unit. After the apex self reset, I updated all the network setting still with DHCP on and created a 4 digit portforward # and it works. For now it works, tomorrow will be the true test. I would like to run with DHCP off and use the email and remote access features so Im sure I'll be back on here, digging for the answers again.

Thanks for the help.
 
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