I purchased a pair of Tongan Flame wrasses from Jeff & Jennifer back in June of 07. The pair didn't last even last 24 hours. After contacting Jeff he informed me that the entire shipment was bad & he lost everything. He promised to find me a new pair free of charge. Jennifer kept me updated constantly on their progress of finding a new pair. They offered me a store credit for the full amount but I really wanted another pair. After many months of being unsuccesful at locating a pair, Jennifer even tried to get them from a competitor for me, I used the credit to purchase some awesome corals. They went far and above what I would espect a LFS to do. They will continue to have my support. Thanks again Jennifer & Jeff your honesty & commitment to your customers is amazing!!!!