I had the same problem and they took great care of me. Steve over there is awesome! They had a bad shipment of the bearings they used and they would swell causing the wet side to lock up. They gave me the new bearing once they figured out the problem and its been perfect since-yesI've always been a hard core Vortech supporter, however recently I've been having a lot of trouble with one of mine. The wetside has been stalling/locking up causing the unit to loose grip and fall off the tank.
This can happen with some pumps, but not with all of them.
The good news is they have good customer service. I have mine at Ecotech now being repaired..
That's actually not true. A recent British study shows that the average review online gives something like 4.6 out of 5. I can't back up their science, but found it interesting -- and anecdotally I rarely go through a store and see things marked 1 star or 2 stars, the scale seems to be 3-5 stars so you have to adjust expectations with a 3 really being a 1. Oh, statistics!Vortech is the best out there. The reason you read mixed reviews is because people are more prone to make the effort to complain then they are when they are happy.
Bob,For those that are running the 40MP vortex units, do you use the filter on them or run them bare?